BANBURY PERMANENT MAKEUP — TERMS AND CONDITIONS
Last updated: June 18th, 2026
Welcome to Banbury Permanent Makeup by Lettie Stoykova. By booking an appointment or using our website, you agree to the following terms.
Consultations
Consultations are mandatory for all new clients and are completely free of charge. Your consultation includes a patch test and is your opportunity to discuss your preferences, treatment options, and suitability with no obligation. Consultations and patch tests are carried out exclusively at our clinic by pre-booked appointment only. Should you decide not to proceed with a treatment, no fees will be applied.
Patch Test
A patch test is carried out during your consultation appointment at our clinic. No treatment will be performed without a completed patch test. It is your responsibility to attend your consultation and patch test before your treatment appointment.
Booking Fee
Should you decide to proceed with a treatment, a non-refundable £50 booking fee is required to secure your appointment. This fee will be deducted from the total cost of your chosen treatment. The remaining balance is due on the day of your appointment.
We accept cash, major credit cards, and contactless payments as well as Klarna instalment payments.
If you choose not to book during your consultation, no fees will be applied. You are welcome to book at any time afterwards.
Cancellations and Rescheduling
We require at least 48 hours’ notice to cancel or reschedule your appointment. Failure to provide sufficient notice will result in the forfeiture of your booking fee, and a new booking fee will be required to rebook.
If you are more than 15 minutes late for your appointment, we may need to cancel it, and your booking fee may be forfeited.
No-shows will result in the forfeiture of your booking fee.
Touch-Up Appointments
A free touch-up appointment is included in the initial treatment price. This is typically booked at the end of your initial treatment and is usually scheduled at around 6 weeks. The touch-up window is between 6 and 12 weeks from your initial treatment date.
An additional £50 fee will be charged in the following circumstances:
- Missing your scheduled free touch-up appointment
- Rescheduling your free touch-up with less than 48 hours’ notice
- Scheduling your free touch-up outside the 6-12 week window
- Requiring a third procedure — where the initial treatment was performed, and the touch-up was carried out at around 6 weeks, any additional visit required at around 12-14 weeks will incur an additional fee
Colour Boosts
Just like hair colour naturally fades over time and needs refreshing to stay vibrant, permanent makeup gradually fades as your skin naturally renews itself. To keep your results looking fresh, defined, and at their best, a colour boost is recommended every 18 months.
Skipping your colour boost won’t cause any harm, but just as you would notice your hair colour losing its vibrancy without regular maintenance, you may notice your permanent makeup becoming softer and less defined over time. A colour boost is a quick and simple way to restore your results and keep you looking and feeling your best.
Client Eligibility
Permanent makeup is not suitable for everyone. You must be at least 18 years old to book an appointment.
Please inform us during your consultation if you are pregnant, breastfeeding, or have any medical conditions or are taking any medications. Some conditions may make you ineligible for certain treatments. We reserve the right to refuse treatment if we believe it is not safe or suitable for you.
Allergies & Sensitivities
A patch test will be performed at your consultation to check for any allergies or sensitivities to the products we use. Please inform us of any known allergies or sensitivities before your appointment.
Treatment Results
Results of permanent makeup treatments vary between individuals depending on skin type, lifestyle, health, and aftercare. We cannot guarantee identical results to images shown in our portfolio, as every client is unique. Two appointments are required to complete your treatment — the initial procedure and the follow-up touch-up.
Aftercare
Full aftercare instructions and an aftercare pack will be provided after your treatment. It is essential to follow all aftercare instructions carefully to ensure the best possible results and to avoid complications. We cannot be held responsible for results affected by failure to follow aftercare guidance.
Refunds
This is a professional service. No refunds are given under any circumstances, no exceptions. By booking an appointment, you acknowledge and agree to this policy.
Right to Refuse Service
We reserve the right to refuse service to anyone we believe is not a suitable candidate for permanent makeup, or anyone rude, abusive, or disruptive.
Complaints
If you have any concerns or complaints about your treatment, please contact us as soon as possible at info@banburypermanentmakeup.co.uk or call 07737233167. We will review all complaints fairly and respond within 5 business days.
Intellectual Property
All content on this website, including images, videos, text, logos, and treatment descriptions, is the exclusive property of Banbury Permanent Makeup by Lettie Stoykova and may not be reproduced, copied, or used without prior written consent.
Changes to Terms
We reserve the right to modify these terms at any time without prior notice. It is the client’s responsibility to review the latest version before booking an appointment.
Governing Law
These terms are governed by the laws of England and Wales.
Contact
Banbury Permanent Makeup by Lettie Stoykova
18 Church Lane, Banbury, Oxfordshire, OX16 5LS
Tel: 07737233167
Email: info@banburypermanentmakeup.co.uk