BANBURY PERMANENT MAKEUP — PRIVACY POLICY
Last updated: June 18th, 2026
Who We Are
Banbury Permanent Makeup is operated by Lettie Stoykova, acting as data controller and processor.
Business name: Banbury Permanent Makeup by Lettie Stoykova
Address: 18 Church Lane, Banbury, Oxfordshire, OX16 5LS
Email: info@banburypermanentmakeup.co.uk
Telephone: 07737233167
Website: banburypermanentmakeup.co.uk
What Information We Collect
We collect and process the following personal information:
Contact and booking information:
- Full name
- Email address
- Telephone number
- Appointment history and treatment records
Health information:
Medical history and health questionnaire responses are collected through our booking system, Ovatu, before every treatment.
This information is classified as special category data under UK GDPR and is collected solely to ensure your safety and suitability for treatment.
Payment information:
Payments are processed securely through Stripe, Klarna, and Verifone card payment terminals. We do not store or have access to your full card details at any time. Each payment provider operates under their own privacy policy and security standards. These can be found at stripe.com, klarna.com, and verifone.com
Website usage information:
We use Google Analytics to understand how visitors use our website.
This includes pages visited, time spent on site, and general location data.
This data is anonymous and cannot be used to identify you personally
You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout
Email marketing:
If you subscribe to our mailing list or download our free guide, your name and email address will be stored in Mailchimp.
You can unsubscribe at any time by clicking the unsubscribe link in any email we send you.
Why We Collect Your Information
We collect your information for the following purposes:
- To book and manage your appointments
- To assess your suitability for treatment and ensure your safety
- To process payments
- To send you appointment reminders and aftercare information
- To send you marketing communications where you have given consent
- To comply with our legal obligations
- To improve our website and services
Our Legal Basis for Processing Your Data
Under UK GDPR, we process your data on the following legal grounds:
- Contract — to fulfil your booking and provide your treatment
- Legitimate interests — to manage our business and improve our services
- Consent — for marketing emails and non-essential cookies
- Legal obligation — where required by law
- Vital interests — for health and safety information collected before treatment
How We Store Your Information
Your personal data is stored securely within the following systems:
- Ovatu — our booking and client management system
- Mailchimp — our email marketing platform (where you have subscribed)
- Stripe — payment processing
- Klarna — payment processing
All systems used are GDPR compliant. Your data is stored within the United Kingdom or the European Economic Area unless otherwise stated in the privacy policies of the above third-party providers.
We retain client records for a period of 7 years in line with UK business record-keeping requirements. After this period, your data will be securely deleted.
Who We Share Your Information With
We do not sell, rent, or share your personal information with third parties for marketing purposes. We share your data only with:
- Ovatu — to manage bookings and client records
- Stripe and Klarna — to process payments
- Mailchimp — to send marketing emails where you have given consent
- Google Analytics — anonymous website usage data only
- Legal authorities — where required by law
Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies — required for the website to function correctly
- Analytics cookies — Google Analytics uses these to help us understand how visitors use our site
- Marketing cookies — may be used in the future to track the effectiveness of advertising campaigns
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to be informed — to know how your data is used
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to correct inaccurate data
- Right to erasure — to request deletion of your data where there is no legal reason to retain it
- Right to restrict processing — to limit how we use your data
- Right to data portability — to receive your data in a portable format
- Right to object — to object to processing based on legitimate interests or for marketing purposes
To exercise any of these rights, please contact us at info@banburypermanentmakeup.co.uk. We will respond within 30 days.
Marketing Communications
We will only send you marketing emails if you have given us explicit consent to do so. You can withdraw consent and unsubscribe at any time by:
- Click the unsubscribe link in any marketing email
- Email us at info@banburypermanentmakeup.co.uk
- Call us on 07737233167
Children
Our services are not available to anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately, and we will delete it.
Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Complaints
If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK supervisory authority for data protection issues.
Website: ico.org.uk
Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please contact us first at info@banburypermanentmakeup.co.uk